Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Marigold’s relationship with you in relation to this website.

The term ‘Marigold’ or ‘us’ or ‘we’ refers to the owner of the Marigold Cafe 16, Waterside, Knaresborough HG5 8DE, UK. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The North Space’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales

Marigold River Experience – Terms & Conditions and Refund Policy

I am unable to attend and want a refund

We offer a no-hassle money-back guarantee from when you book your experience. You may cancel for any reason, if for example, you changed your mind or are unable to attend. You will receive a full refund if you cancel within 48 hours of the booking with the deduction of a £5 admin fee.
If you cancel within 48 hours, you will receive a 50% refund less a £5 admin fee.

I cannot attend and want to re-arrange?

If you give us more than 48 hours’ notice, then we will move your booking with no charge to another available date. If there are no slots available, then we will issue you a full refund less the admin fee of £5.00.

The weather is really bad on the day of my booking, or the river is in flood, what can we do? (Light rain showers do not classify as really bad weather)

We can rearrange your booking with no extra cost and find you an alternative slot within 30 days of your original booking. We will offer you a minimum of 5 different days at the same time as your original booking. If none of these dates are available to you then we will issue you a full refund less a £5 admin fee. If we are fully booked and we have no available slots within 30 days, then we will issue you a full refund with no admin fee. If it is just light showers, then we recommend you simply pack a raincoat and hat.

If we cancel your booking

We will give you a full refund with no admin fee. We will give you at least 48 hours’ notice prior to your arrival.

I want to add to my booking

We have limited availability, however if you contact us 48 hours before your booking, we may be able to amend your booking to add additional slots, but this is not guaranteed.

How long does a refund take?

We will aim to issue refunds within five working days.

I will be late for my booking; will I still be able to attend?

If you are late for your booking then you will be able to attend, however you will not be able to extend past your allocated time slot and therefore you will have a shorter experience. You cannot rearrange on the day as we have other bookings and we will require your area.

Can I book on the day?

You will not be able to book the River Experience on the day. This must be booked 48 hours prior to the date you want to attend.

Anything outside these terms and condition will be at our digression. We reserve the right to amend the terms and conditions stated above.

Marigold River Experience is the trading name of Nidd Leisure Limited